Will you restock products?
Yes. I will frequently restock popular products, if they are available to me. If there is any items you are hoping will be restocked or you have another stockist in mind, feel free to share your thoughts in our Facebook group or on our Instagram @stickieplanning.


How long until you ship my order?
- All items are ready to ship and processing time is 1-3 business days.

How much is shipping?
- Shipping goes on weight and size of the items. If you have been over charged in shipping, I will refund you the difference. 

Where is my order?
- If your order has not been marked as shipped yet, then we are still processing it at this stage. 
- If you have selected tracked shipping, you will be notified of your tracking details via email and can track it via the Australia Post website.
- If you did not receive a shipping confirmation email, please message me at stickieplanning@gmail.com

Can I change my address on my order?
If you have put in the wrong address and we have not yet shipped your order, please contact us stickieplanning@gmail.com

Do you combine orders?
Yes, I can combine orders. Please leave a note at checkout with your order number/s that you wish to combine. 

Do you have any coupon/discount codes
YES! Join our VIP facebook group and/or our newsletter subscription for up to date codes, sales and freebies.

Returns and Exchanges
We don't accept returns or exchanges if you change your mind. However if there is a fault, damage or incorrect item please contact me immediately so we can rectify the issue.

Presale
Items which are sold as presale items have already been ordered through the supplier. They will take roughly 2-3 weeks to arrive at Stickie HQ and then will be shipped out on the next business day. You can combine orders with presale orders and I will refund the shipping. Just leave a note at checkout with your order numbers. For orders which have presale items included, your whole order will be held up until the presale items arrive.

Still have questions?
Send us a message using the contact us form or by emailing us at stickieplanning@gmail.com